Frequently Asked Questions
Everything you need to know to live your best hair life.
Are XMONDO products safe for color-treated hair?
Absolutely. All XMONDO products are formulated to be safe for color-treated hair, ensuring your vibrant look stays fresh while providing essential moisture and shine.
Is XMONDO Hair vegan and cruelty-free?
Yes, we are 100% cruelty-free and vegan. We never test on animals, and our formulas contain no animal-derived ingredients.
How long does shipping take?
Orders are typically processed within 1-2 business days. Domestic shipping usually takes 3-7 business days, while international shipping can take 10-21 business days depending on the destination.
What is your return policy?
We want you to love your hair. If you are not satisfied with your purchase, you can return gently used products within 30 days of delivery for a refund, excluding shipping costs.
Do you ship internationally?
Yes, we ship to many countries worldwide. Shipping rates and customs fees are calculated at checkout based on your specific location.
Can I change or cancel my order after it has been placed?
Our team works fast to get your order out! Once an order is placed, we have a very small window to make changes. Please contact our support team immediately, and we will do our best to assist you.